Popular Questions

MZL Home Care Agency is licensed by the New York State Department of Health to provide services throughout Brooklyn, Queens, Manhattan, Bronx, Staten Island, Westchester, Nassau, Suffolk, Dutchess, Rockland, and Putnam counties.

MZL Home Care services specialize in creating care programs for seniors and disabled patients, enabling them to remain living in the privacy and comfort of their home. Please click here on our MZL services for more details.

Families can be reassured knowing that their needs will be met through highly trained nurses and home health aides for their relative and loved ones. Our caregivers undergo a pre-employment screening that includes criminal background checks, previous employment verification, employment references, and regular assessments. Evaluations take place to assure that your loved one receives consistent quality care in the comfort of their very own home.

Yes, you choose your caregiver! Our patients must feel good and comfortable in their home. We strongly encourage them to provide us with specific criteria they would expect from their aides. These criteria can vary from special needs (diabetic, kosher home) to spoken language preferences (e.g: Russian, Romanian, Spanish, Chinese, Creole, and others). We also offer the CDPAP: Consumer Directed Personal Assistance program: click here for more information regarding CDPAP!

Yes, all our caregivers are insured and bonded.

Most likely, the caregiver you have been happy with will be the one servicing you. He/She may change depending on the care you require and the frequency or number of hours of care that you need.

Your caregiver will be automatically replaced by another caregiver. At Gefen Senior Care, we are here to assist you 24 hrs a day, 365 days a week in case of an emergency.

In case your caregiver does not meet your expectations, please let us know and we will find a caregiver you will feel comfortable with.

Yes, you need a physician’s orders to receive home care services. The type of order or authorization depends on your insurance company and benefits you receive. Please contact the office for more details.

We accept private payment and most insurance plans. We can arrange for Medicaid and Medicare reimbursed services through affiliated vendors.

Yes, we do accept long term care insurance. Please call the office for more info.

The Aide provides light housekeeping only but if you require housekeeping services we can arrange for one.